Tag: technology news
Network Traffic Types (With Examples)
Discover the key types of network traffic and their role in optimizing performance plus real-world examples to see how they impact data flow.
How Smart IVR Unlocks a Better Caller Journey
Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line.
5 Signs You Need a Virtual Firewall to Secure Your Cloud
Discover when a virtual firewall excels plus its advantages over traditional options so you can determine if it’s right for you.
Exact Steps to Find Your Network Security Key On All Devices
Connecting a new device or troubleshooting your network? Here’s how to find any type of network security key.
How To Run a VoIP Quality Test and Improve Your MOS
Learn two different ways to conduct VoIP quality tests — one’s easy and free, the other requires expertise and a monthly fee.
Can You Replicate a Key Phone System In the Cloud?
Modern business communication solutions make it easy to migrate your key phone system to the cloud without upgrading your equipment.
RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down.
SD-WAN vs VPN: How Many Tunnels Do You Need?
Choosing between SD-WAN vs VPN will impact your ability to scale effectively. VPNs are great for small networks, SD-WAN provides flexibility.
How to Decide Between a Power Dialer vs Predictive Dialer
When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them.
Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare.