Tag: news headlines
Strategies for Cloud Contact Center Platform API Management
Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage.
How to Fix Network Jitter (for Good) in Under 10 Minutes
Don’t let network jitter ruin another call. Learn fast and effective ways to get a high jitter rate down to a manageable level.
Exact Steps to Find Your Network Security Key On All Devices
Connecting a new device or troubleshooting your network? Here’s how to find any type of network security key.
How To Run a VoIP Quality Test and Improve Your MOS
Learn two different ways to conduct VoIP quality tests — one’s easy and free, the other requires expertise and a monthly fee.
Can You Replicate a Key Phone System In the Cloud?
Modern business communication solutions make it easy to migrate your key phone system to the cloud without upgrading your equipment.
RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down.
SD-WAN vs VPN: How Many Tunnels Do You Need?
Choosing between SD-WAN vs VPN will impact your ability to scale effectively. VPNs are great for small networks, SD-WAN provides flexibility.
How to Decide Between a Power Dialer vs Predictive Dialer
When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them.
Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare.
6 Types of Network Address Translation: Which One to Use?
Even though we’re no longer running out of IP addresses, Network Address Translation still plays a vital role. Learn the six types of NAT and how each one is used to improve network security, performance, and connectivity.